Our Services
ICT SUPPORT SERVICES
- PC Installation and maintenance services;
- Call – logging / Helpdesk services;
- Backup management & support services;
- Connection & remote connectivity;
- VPN Management & support;
- User Assistance & technical support;
- Protocol configuration management & support;
- Mail management & support;
- Firewall management & support;
- Ongoing support in the form of upgrades & replacements in accordance to warranty agreements;
- Installation of all software required by the clients pre or post end user access to equipment; and
- We offer warranty work and certain selected hardware & software maintenance services on an ongoing basis.
ASSET MANAGEMENT SERVICES
Fresh IT is able to offer complete life cycle management of IT assets, from procurement to end-of-life, giving full visibility into the ownership, performance and status of any particular asset in your environment.
OUR SERVICES IN THIS REGARD INCLUDE –
- Asset receipt and onsite stock management;
- Asset tagging and updating of asset register;
- Configuration, imaging and delivery of asset to end users;
- Tracking of asset costs which informs on original and depreciated cost of assets;
- Asset control, auditing, and tracking
- Life Cycle Management;
- Asset Relocation Services; and
- Data erasure and certified destruction of hard drives.